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Customer Service – Customer Support
TREELAX PARTNERCustomer Service Representative for TREELAX providing support via phone, chat, and email. Handling inquiries and solving problems for tree care partners across Germany.
About the role
Key responsibilities & impact- You are the first point of contact for our partners by phone, chat and email.
- You independently resolve both simple and complex inquiries.
- You document deep technical issues and provide feedback to the development team.
- You help address recurring questions by creating and improving guides.
Requirements
What you’ll need- A genuine service mindset.
- Technical understanding and enjoyment of diving into software.
- Clear, friendly communication in very good German.
- An independent, structured way of working.
Benefits
Comp & perks- Satisfaction bonus that clearly rewards good performance.
- Flexible work from home.
- Option for part-time starting at 4 days per week.
ATS Keywords
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Soft Skills
Friendly CommunicationService Mindset