Customer Service – Customer Support

TREELAX PARTNER

Customer Service Representative for TREELAX providing support via phone, chat, and email. Handling inquiries and solving problems for tree care partners across Germany.

Posted 7/6/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €40,000 - €46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong service mindset with the ability to independently resolve technical inquiries while providing clear communication in German. Capable of documenting technical issues and improving support guides to enhance partner interactions.

Highest-signal resume keywords

Technical UnderstandingClear Communication in GermanIndependent Problem SolvingStructured Work ApproachService Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly CommunicationService Mindset

Industry Keywords

Technical SupportPartner InteractionInquiry ResolutionDocumentationGuide Improvement

About the role

Key responsibilities & impact

You are the first point of contact for our partners by phone, chat and email.
You independently resolve both simple and complex inquiries.
You document deep technical issues and provide feedback to the development team.
You help address recurring questions by creating and improving guides.

Requirements

What you’ll need

A genuine service mindset.
Technical understanding and enjoyment of diving into software.
Clear, friendly communication in very good German.
An independent, structured way of working.

Benefits

Comp & perks

Satisfaction bonus that clearly rewards good performance.
Flexible work from home.
Option for part-time starting at 4 days per week.