Mid-Market Business Development Representative
Peek
Salary
💰 $100,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Establish a robust customer success function and champion ongoing customer value and realization
- Own the entire customer journey, from onboarding through to renewal
- Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives
- Build strong, long-term relationships with clients and align solutions to meet their goals
- Develop ways to increase product usage and customer adoption
- Communicate effectively internally and externally to foster retention and growth and share insights
- Maintain customer success metrics and data to monitor progress and identify improvements
- Act as the voice of the customer and provide feedback to product and platform teams
- Maintain and update the CRM system with relevant customer information
- Collaborate with cross-functional teams and contribute to process improvements that enhance service delivery
Requirements
- 3+ years of experience in Customer Success or Account Management
- Experience working with enterprise customers, ideally within the supply chain, carbon or sustainability space
- Strong skills in verbal and written communications, strategic planning, and project management
- Proficiency in CRM systems, HubSpot (ideal), and other management tools
- Strong technical skills and ability to quickly learn new software
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Desire for continuous improvement and self-learning
- Working knowledge of customer success tools and methodologies
- Excellent communication skills, including ability to hold C-level customer conversations
- Business development knowledge and experience in business growth
- Ability to develop and maintain strategic customer relationships
- Right to work in the United States (application asks about US work authorization)
