Senior Operations Manager

Travelex

. Own and manage the standard operating procedures for all retail store operations including airport, off-airport, and partner propositions .

Posted 5/7/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Own and manage the standard operating procedures for all retail store operations including airport, off-airport, and partner propositions
Update & maintain the SOPs for Branded & Non-Branded network
Conduct & lead monthly Partner Operational meetings, driving improvements and addressing challenges
Coordinate, deliver & implement store builds and refurbishments in line with Partner & Travelex brand guidelines
Manage store maintenance requests & 3rd Party service providers
Ensure stores and sites are functioning, secure and compliant
Work with Corporate FM to deliver UK wide support contracts delivering cost benefits
Management & delivery of small change request pipeline for Branded, Non-branded and supply operations
Support the Branded & Non branded businesses in closing FM and Operational audit actions
Identify & deliver operational & supply chain efficiencies
Support the business with analytical reporting & trading targets to enable Retail Management to make informed business decisions
Manage & deliver effective communications across UK stores, and operations
Manage UK Field Facilities Management, Ops support teams and Business Analyst
Lead UK Geo Change agenda
Utilise data to identify and support decision making for operational efficiencies
General point of contact for day-to-day queries & escalation for operational challenges
Manage the process of Archive documentation destruction
Manage continuous process improvements identifying opportunities to remove or improve a process to simplify operations in the UK Geo
Support implementation of new products and services
Fosters an environment of 100% compliance for risk areas e.g., establishes a robust process for the management of KYC, stock limits agreed with risk & Retail function
Support the change team with Operational changes that impact the front line and Operational Control delivery
Lead by example operating “best practice”.
Management and development of direct reports
Document Risk acceptance processes where required to support change.

Requirements

What you’ll need

A demonstrable track record of delivery in the areas of key responsibility
Understanding of retail sales culture and ability to work closely with on-the-ground sales teams
Strong process and procedure capabilities
Strong understanding of operations management and driving efficiencies and delivering cost benefits
A track record of managing 3rd party suppliers, negotiating contracts, and managing services
Customer centric
Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results
Proven ability to lead their area of expertise, focusing on results, proactively solving problems, and supporting the business with solutions
Strong commercial acumen and ability to apply solid commercial judgment to lead in their area of expertise
A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures
Experience of leading change in a multi-site environment
The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities
The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
Self-aware, open-minded with a high degree of personal and professional integrity
A passion for our business and what this role will bring to it.

Benefits

Comp & perks

Equal opportunity employer
Value diversity at our company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprocess improvementanalytical reportingchange managementcontract negotiationrisk managementsupply chain efficienciescustomer serviceperformance improvementproject management

Soft Skills

leadershipcommunicationproblem-solvingteam motivationrelationship buildingcommercial acumentenacitydecision makingself-awarenessintegrity