Senior Major Case Specialist

Travelers

Major Case Specialist managing high severity environmental and toxic tort claims at Travelers. Developing strategies and providing expertise while ensuring quality customer service and compliance with legal standards.

Posted 6/26/2026full-timeCentennial • Colorado • 🇺🇸 United StatesSeniorLead💰 $109,300 - $180,200 per yearWebsite

About the role

Key responsibilities & impact

We are looking for a motivated and enthusiastic team player with extensive industry experience to join our Strategic Resolution Group Claim team as a Major Case Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures and multiple factors impacting complexity and severity.
With general supervision, you will independently manage our most challenging high frequency and high severity claims and accounts which routinely present unique, complex liability and coverage issues.
Aided by your expertise, you will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service.
You will apply your highly advanced knowledge of legal issues and applicable case law in multiple jurisdictions.
Your case assignments will include multi-plaintiff and multi-jurisdiction litigation with the potential for shaping future legal precedent in the areas of coverage and liability, as well as nationwide valuation trends.
You will be responsible for cases involving emerging legal trends and liability theories.
The position may include training, mentoring, and technical coaching, as well as assisting with interviewing and hiring.
May serve as a technical coach for claim professionals handling their own inventory of complex claims, building knowledge of those matters. Provide guidance and expertise in forging effective relationships. Provide perspective and ensure consistency in account management as appropriate.

Requirements

What you’ll need

Bachelor’s degree.
7+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
Job specific or technical competencies: Analytical Thinking.
Communication.
Judgment & Decision-Making.
Teamwork.
Accountability.
Customer Focus.
Relationship Management.
Business Perspective.
Knowledge of Regulatory and Claim Environments.
Planning & Organizing.
Technology.
Working Independently.
Application of Departmental Practices & Procedures.
Licensing.
High School Diploma or GED.
4 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation or comparable claim litigation or legal experience, OR 4 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 3 years of SRG experience.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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Hard Skills & Tools

toxic tortlatent injuryenvironmental claimscoverage determinationmulti-plaintiff litigationmulti-jurisdiction litigationlegal issuescase lawliability theoriesvaluation trends

Soft Skills

analytical thinkingcommunicationjudgmentdecision-makingteamworkaccountabilitycustomer focusrelationship managementbusiness perspectiveplanning and organizing

Certifications

Bachelor's degreeLicensing