Underwriting Associate, Operations, Account Specialist – Middle Market Business Insurance

Travelers

Associate Operations Account Specialist at Travelers managing multi-state business accounts. Engaging in training, building relationships, and maintaining workflows for effective operations.

Posted 6/21/2026full-timeRichardson • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $47,700 - $78,600 per yearWebsite

About the role

Key responsibilities & impact

Successfully complete applicable market new hire training and certification.
Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.
Build and maintain strong working relationships with teammates, business partners and agents.
Learn standardized workflows and state compliance guidelines to understand business processes.
Analyze multiple sources of information to make sound decisions.
Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
Execute service level commitments and deliver quality products in a timely manner.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED.
Working knowledge of standard business software, such as Microsoft Office or equivalent.
Proficient in standard business software such as Microsoft Office or equivalent.
Analytical thinking and judgment to analyze and compare information.
Effective verbal, written, and listening communication skills.
Time and desk management skills to organize and manage multiple priorities.
Ability to deliver service excellence to internal and external partners to ensure a positive experience.
Collaboration skills to work effectively in team situations.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analytical thinkingdecision-makingtime managementdesk management

Soft Skills

effective communicationcollaborationcritical thinkingservice excellence

Certifications

High School DiplomaGED