Underwriting Associate Operations Account Specialist – Middle Markets Business Insurance

Travelers

Associate Operations Account Specialist at Travelers managing multi-state, multi-line accounts in a hybrid work environment. Engaging in training and mentorship while developing critical thinking and decision-making skills.

Posted 6/19/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $47,700 - $78,600 per yearWebsite

About the role

Key responsibilities & impact

Successfully complete applicable market new hire training and certification.
Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.
Build and maintain strong working relationships with teammates, business partners and agents.
Learn standardized workflows and state compliance guidelines to understand business processes.
Analyze multiple sources of information to make sound decisions.
Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
Execute service level commitments and deliver quality products in a timely manner.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED.
Working knowledge of standard business software, such as Microsoft Office or equivalent.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

critical thinkingdecision-makingrelationship buildingservice level commitmentquality assurance

Certifications

High School DiplomaGED