Senior Associate Engineer – ITSM Analysis, Resiliency

Travelers

Technology Engineer responsible for ITSM Analysis & Resiliency at Travelers. Focuses on incident trends and data analysis to drive improvements in enterprise systems.

Posted 6/19/2026full-timeHartford • Connecticut • 🇺🇸 United StatesSenior💰 $81,500 - $134,500 per yearWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Analyze incident trends and data across a broad set of technologies to drive improvements in the stability and resiliency of critical enterprise systems.
Translate complex technical findings into clear, executive-ready presentations and reports that inform decision-making at various levels of leadership.
Collaborate broadly across ETS and business partners while working with a high degree of autonomy and accountability.
Conduct trending and analysis of technology incidents, evaluating and making recommendations regarding themes and candidates for deeper analysis and root cause investigation.
Complete data analysis across a broad set of information using Excel and other available tools to find common patterns/trends.
Analyze data in aggregate to identify broader issues, including those that may be less obvious.
Conduct deep Root Cause Analysis to identify the true source of problems (using tools like the 5 Whys).
Problem-solve and collaborate with other teams to uncover and assess information.
Identify ways to use automation for analysis and to drive solutions.
Craft executive-ready presentations and reports using data visualizations, diagrams, and structured narratives that tell a clear story and drive informed decision-making.

Requirements

What you’ll need

Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint; experience with additional analytics or visualization platforms a plus.
Three years of experience in Technology preferred.
Knowledge of infrastructure technologies such as Network, Database, Server, Storage, Cloud, as well as Operating Systems and software etc. preferred.
Knowledge of IT service management process discipline; ITIL familiarity a plus but not required.
Champion of AI adoption, and usage.
Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 1 year of technology operations or related engineering experience.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisroot cause analysisautomationdata visualizationExcelPower BIPowerPointnetwork technologiesdatabase technologiescloud technologies

Soft Skills

problem-solvingcollaborationcommunicationautonomyaccountabilitypresentation skillsanalytical thinkingdecision-makingstorytellingtrend analysis