Manager – Leave of Absence Operations

Travelers

Manager of Leave of Absence Operations ensuring compliance and quality in HR leave processes. Oversee daily operations and improve team effectiveness while mentoring staff in a hybrid work environment.

Posted 6/16/2026full-timeHartford • Connecticut, Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $85,600 - $141,200 per yearWebsite

About the role

Key responsibilities & impact

Monitor daily compliance, quality, and service level agreement (SLA) performance across the LOA team and communicate findings and trends to team leader(s).
Provide direct people leadership to LOA Associates and Representatives, owning all core leadership responsibilities, including selection, onboarding, training, development, performance management, and coaching.
Own the monthly Dovetail quality review process for the LOA team, delivering coaching directly to employees and sharing findings with team leader(s).
Serve as the primary escalation resource for all cases, coordinating with vendors, Employee Relations, HRBPs, and Legal while keeping team leadership informed of emerging issues and trends.
Own new employee onboarding coordination for the LOA team, ensuring new hires have a structured training schedule and clear knowledge checks in place.
Gather and consolidate process improvement opportunities across the LOA team, bringing prioritized recommendations to team leader(s) to inform the strategic roadmap.
Produce a monthly operations summary for team leadership, highlighting trends, risks, and wins across the LOA team.
Manage corporate audit requests and findings end-to-end, keeping team leader(s) informed throughout the process.
Perform other duties as assigned.

Requirements

What you’ll need

College degree in HR, business, or a related field.
6 or more years of leave or benefits related experience.
Prior leadership experience.
Experience with multi-state and international leave administration.
Experience using Leave Case Management Technology and Workday platforms.
Customer service oriented, with excellent verbal and written communication skills, the ability to driven results, and effectively prioritize.
Excel, Word and related software package skills.
Strong attention to detail.
Strong analytical and organizational skills.
Thoroughly analyzes information and makes timely, practical decisions and recommendations.
Ability to understand complex payroll calculations and a strong understanding of how system interactions impact pay.
Ability to work effectively with internal and external teams.
Highly ethical and can maintain confidentiality.
CEBS exams and designations a plus.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

leave administrationbenefits administrationpayroll calculationsprocess improvementdata analysisperformance managementcoachingonboardingquality reviewcustomer service

Soft Skills

leadershipcommunicationorganizational skillsattention to detailanalytical skillsprioritizationethical standardsconfidentialityteam collaborationresults-driven

Certifications

CEBS