Field Operations Director

Travelers

Operations Director at Travelers managing operations across multiple sites and ensuring strategic execution. Leading a team to improve customer service and operational efficiencies in the property casualty insurance industry.

Posted 6/3/2026full-timeHartford • Colorado, Connecticut, Virginia, Washington • 🇺🇸 United StatesLead💰 $126,500 - $208,700 per yearWebsite

About the role

Key responsibilities & impact

Partner with Underwriting leaders to create, align, and prioritize strategic direction.
Interpret business results to define, articulate, and proactively determine future opportunities.
Conceptualize, articulate, build a coalition of support, and drive flawless execution of a strategic action plan to achieve the broader Travelers’ vision.
Exhibit effective change leadership abilities and successfully move teams through transformational change.
Effectively lead virtual teams by building trust and engaging employees who work in remote settings to create dynamic teams.
Assess workflow and ensure processes are as efficient as possible and consistently support a high-quality end-product; proactively make adjustments in collaboration with peers and partners as needed.
Develop and implement long term staffing plans to anticipate turnover and job market conditions.
Proactively identify training needs of leadership team and take action on under performing results.
Create and maintain an engaging, welcoming, and collaborative organizational environment where Operations is a career destination.

Requirements

What you’ll need

College degree.
6 years of experience in underwriting, service, sales, claims, finance, and/or operations.
4 years management experience.
Strong understanding of Property-Casualty products and services.
CPCU, CIC, or similar insurance designation.
Three years leadership experience with direct management of staff.
Four years of experience in underwriting, service, sales, claims, and/or operations.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

underwritingservicesalesclaimsfinanceoperationsProperty-Casualty productsstaffing planstraining needs assessmentprocess efficiency

Soft Skills

change leadershipteam leadershiptrust buildingemployee engagementcollaborationstrategic planningcommunicationtransformational changecoalition buildingorganizational environment

Certifications

CPCUCIC