Document Management Operations Manager

Travelers

. Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.

Posted 5/6/2026full-timeHartford • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $81,500 - $134,500 per yearWebsite

About the role

Key responsibilities & impact

Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.
Establish and communicate clear expectations and engage in timely, consistent, and effective coaching and performance management; this includes attracting, motivating, developing, and retaining talent.
Build and maintain positive and impactful relationships with internal and/or external partners.
Deliver business results through the usage of Key Performance Indicators (KPIs)/Objectives and Key Results (OKRs); proactively use data to track, analyze, and manage individual and team performance; utilize available recognition programs to highlight strong performance.
Monitor business operations to ensure compliance with SOX/regulatory requirements.
Reinforce and execute business strategy to achieve business objectives.
Identify and share opportunities to improve business processes and workflows; support new approaches, methods, and technologies to drive innovation aligned with the business strategy.
Own and model the behaviors to accept change; influence others and strategically execute implementation of change management efforts.
May lead or support projects and initiatives.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree.
Two years of experience managing people or projects.
Four years of insurance, operations, or related experience.
Strong knowledge of Property and Casualty products and services.
Aptitude to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization.
Strong written and verbal communication skills with the ability to clearly convey information to various audiences.
Strong relationship building skills with the ability to work both independently and collaboratively with internal and/or external partners.
FOR EBRM ROLES: Strong financial acumen as it relates to billing and receivable management with the ability to make financial decisions that balance customer needs and company financial expectations.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Key Performance Indicators (KPIs)Objectives and Key Results (OKRs)Property and Casualty productsbilling managementreceivable management

Soft Skills

team leadershipcoachingperformance managementrelationship buildingcommunicationcollaborationchange managementinfluencecreativityinnovation

Certifications

Bachelor’s degree