Claim Operations Specialist

Travelers

. Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.

Posted 5/1/2026full-timeDiamond Bar • California • 🇺🇸 United StatesJunior💰 $45,400 - $74,900 per yearWebsite

About the role

Key responsibilities & impact

Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements.
Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees.
Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems.

Requirements

What you’ll need

High School Diploma or GED.
1 year of service-related work experience OR Bachelor’s Degree.
Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
Takes ownership and responsibility for actions and outcomes, performance and results.
Ability to analyze and compare information to understand issues and explore alternative solutions.
Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
Verbal and written communication skills.
Ability to exercise sound judgment and make decisions.
Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims processingfinancial transactionsdata managementreport generationdocument managementmedical billinginformation analysisproblem-solving

Soft Skills

ownershipresponsibilitycommunicationjudgmentrelationship buildingadaptabilityfocusdecision-making

Certifications

High School DiplomaGED