Senior User Researcher
Travelers
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Lead strategic research for the US market tackling high-priority business challenges across customer lifecycle
- Build, own, and maintain AI-powered research toolkit
- Forge strategic partnerships connecting digital product, marketing, and commercial functions
- Identify opportunities by triangulating qualitative and quantitative insights
- Architect compelling narratives that drive action
Requirements
- 7+ years of hands-on experience conducting impactful user research
- Expert at "right-sizing" research
- Commercially minded with understanding of influencing company roadmaps and OKRs
- AI-native in workflow, using it daily for quality and speed
- Master storyteller capable of transforming complex data into actionable narratives
- Self-starter who takes accountability for results
Benefits
- 25 days annual leave (plus bank holidays)
- Option to buy five more days of holiday
- Flexible parental leave with six months full pay to primary caregiver and four weeks full pay to secondary caregiver
- Life event leave every two years
- Two week paid sabbatical after five years and four weeks off after ten
- Private medical insurance covering any pre-existing condition
- Health cash plan covering everyday medical expenses
- Competitive salary based on experience
- Potential annual bonus based on performance
- Access to tools for personal development on dedicated learning platform
- Support for mental health with counselling access
- Pension matching up to five percent
- Tax-free life assurance policy with option to increase
- Salary sacrifice car scheme for a convenient monthly amount
- Flexible benefits scheme for various coverages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user researchAI-powered research toolkitqualitative insightsquantitative insightsdata storytellingresearch methodologiesimpactful researchstrategic researchnarrative architectureOKRs
Soft Skills
self-starteraccountabilitycommercial mindsetstrategic partnership buildingstorytellingaction-orientedinfluencingcollaborationproblem-solvingcommunication