Travelers

Outcome Oversight Manager

Travelers

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Oversee conduct and customer outcome metrics in real-time
  • Provide assurance of product governance arrangements
  • Implement AI-driven ways to monitor customer interactions
  • Predict emerging risks through automated tools
  • Perform effectiveness testing on customer-facing controls
  • Analyze conduct and root causes behind failures
  • Support compliance improvements based on insights

Requirements

  • Insurance sector expert with understanding of regulatory landscape
  • Technical compliance mastery of FCA Conduct Rules
  • Proven ability to analyze risks within complex data
  • Experience using AI and automated tools for compliance processes
  • Influential communicator for diverse audiences
  • Strategic challenger with robust oversight and recommendations
Benefits
  • Great work-life balance
  • 25 days annual leave (plus bank holidays)
  • Option to buy five more days of holiday
  • Flexible parental leave with six months full pay for primary caregiver
  • Four weeks full pay for secondary caregiver
  • Life event leave every two years
  • Two week paid sabbatical after five years of service
  • Four weeks off after ten years of service
  • Private medical insurance through BUPA
  • Health cash plan for everyday medical expenses
  • Competitive salary based on experience
  • Potential annual bonus based on performance
  • Access to personal development tools
  • Support for mental health with access to counseling
  • Pension matching up to five percent
  • Tax-free life assurance policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-driven monitoringautomated toolseffectiveness testingrisk analysisdata analysis
Soft Skills
influential communicatorstrategic challenger