Outcome Oversight Manager

Travelers

Conduct & Outcome Oversight Manager overseeing metrics and governance arrangements for customer protection at Simply Business. Pioneering data-driven assurance models in the insurance sector.

Posted 4/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee conduct and customer outcome metrics in real-time
Provide assurance of product governance arrangements
Implement AI-driven ways to monitor customer interactions
Predict emerging risks through automated tools
Perform effectiveness testing on customer-facing controls
Analyze conduct and root causes behind failures
Support compliance improvements based on insights

Requirements

What you’ll need

Insurance sector expert with understanding of regulatory landscape
Technical compliance mastery of FCA Conduct Rules
Proven ability to analyze risks within complex data
Experience using AI and automated tools for compliance processes
Influential communicator for diverse audiences
Strategic challenger with robust oversight and recommendations

Benefits

Comp & perks

Great work-life balance
25 days annual leave (plus bank holidays)
Option to buy five more days of holiday
Flexible parental leave with six months full pay for primary caregiver
Four weeks full pay for secondary caregiver
Life event leave every two years
Two week paid sabbatical after five years of service
Four weeks off after ten years of service
Private medical insurance through BUPA
Health cash plan for everyday medical expenses
Competitive salary based on experience
Potential annual bonus based on performance
Access to personal development tools
Support for mental health with access to counseling
Pension matching up to five percent
Tax-free life assurance policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven monitoringautomated toolseffectiveness testingrisk analysisdata analysis

Soft Skills

influential communicatorstrategic challenger