Operations

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees.
• Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology.
• Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings.

Claim Operations Specialist

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