Travelers

Senior Business Systems Specialist, Data Analyst, RMIS, SQL, Jira, MS Office

Travelers

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $68,600 - $113,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Assess and communicate impacts of changes to the application or system domain. Possesses strong knowledge of a particular business capability, product or system domain. Utilizing knowledge of the business and the specific application(s), identifies system opportunities to support business needs. May specialize in a particular technology or skill. Typically does not lead others., but may act as a team lead coordinating multiple change requests or large enhancements. May provide limited coaching to less experienced team members. Assist with overall development, support, and maintenance of the e-CARMA database and batch processing. Conduct data analysis and comparisons to provide impact assessments to RMIS database and products. Troubleshoot and investigate data questions and issues. Work with upstream business areas to conduct data research. Manage workload via agile methodology and flow. Manage workload using Jira tool. Production support/troubleshooting: Facilitate troubleshooting and defect resolution, request resources, migration through environments and ticket management. Effectively communicates status of enhancements, change requests and defects. Manage change, defect and enhancement request process and assignment of approved work. Maintain documentation of current state systems. Assist in development of training materials and business implementation/transition activities. Evaluate requests for projects and enhancements and recommend operational process improvements and/or system enhancements. Elicit, document and validate requirements for change requests and enhancements. May act as project manager for enhancements or new functionality. Identify appropriate subject matter experts and stakeholders to participate in requirements sessions. Provide subject matter expertise and capabilities to Business and IT Projects. Simultaneously support multiple projects as assigned.

Requirements

  • High school diploma or equivalent required. One year of experience supporting business technology systems required. Three years of experience supporting business technology systems preferred. Bachelors degree in Business, MIS, or other related field preferred. SQL (intermediate level) experience Host Mainframe experience (TSO commands, browsing data sets) Agile methodology experience Jira experience Problem solving experience Microsoft Office (Excel, Word, Powerpoint, Access) Business Perspective (Intermediate) Technology (Intermediate) Analytical Thinking (Basic) Relationship Management (Basic) Communication (Basic) Facilitation (Basic) Teamwork (Intermediate) Conflict Management (Basic) Change Management / Resilience (Basic) Risk Taking (Basic)