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Application Support Analyst
TravelBrandsApplication Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support and technical troubleshooting, with a strong focus on customer satisfaction and effective communication. Capable of providing after-hours and on-call support while maintaining high energy levels under pressure.
Highest-signal resume keywords
Application SupportTechnical SupportMicrosoft SuiteTravel Systems KnowledgeProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportTechnical SupportTroubleshootingReport ReviewDocumentation Writing
Soft Skills
Analytical SkillsCommunication SkillsCustomer SensitivityEnergy ManagementStress Management
Certifications & Qualifications
College Degree in Computer ScienceIT Related Certificate
Industry Keywords
Business Application SystemsAfter-Hours SupportOn-Call SupportQA ReportsTest Bookings
About the role
Key responsibilities & impact- Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems
- Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
- Contribute to new ideas, methods, and processes for supported business units
- Provide guidance to Business Analysts and other IT staff
- Support merge back / TTS emulators
- Review reports including test bookings, failed bookings, and QA reports
- Write and maintain application support documents
- Provide occasional after-hours support during implementations
- Provide on-call support as required
- Perform other duties assigned by management
Requirements
What you’ll need- Minimum 2 years’ experience in an application support role
- Minimum 2 years’ experience in a technical support role
- College or University degree or certificate in Computer Science or equivalent in an IT related field
- Good knowledge of Microsoft Suite of products
- Strong conceptual, analytical, and problem-solving skills
- High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
- Sensitivity to and skilled in satisfying customer needs and concerns
- Excellent communications skills, both written and verbal
- Very good knowledge of travel systems
- Ability to provide occasional after-hours support, including evenings and weekends, during implementations
- Ability to provide on-call support as required
Benefits
Comp & perks- Competitive salary
- 2 weeks of vacation
- Medical and dental benefits
- 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
- Employer RRSP contribution program
- Awesome travel benefits for you, your friends, and your family
- Employee Assistance Program (EAP) for you and your family members