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Club Operations Analyst II
Travel + Leisure Co.Operations Analyst II at Travel + Leisure Co. analyzing processes to enhance operational efficiency and scalability.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in compliance and audit processes, utilizing data management tools to develop reports and automations. Strong ability to communicate effectively with stakeholders and prioritize multiple projects while maintaining attention to detail.
Highest-signal resume keywords
Bachelor's Degree in MIS, IS, IT or BusinessExperience in Contact Center/Customer OperationsAutomation and Data Connections DesignExcellent Business Writing and Oral Communication SkillsProficiency in Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Compliance ProcessesAudit ProcessesData ManagementReport DevelopmentAutomation DesignSQLPower BIPythonExcelTableau
Soft Skills
Attention to DetailProject PrioritizationEffective CommunicationProblem SolvingStakeholder Collaboration
Tools & Technologies
Power AppsSharePointSQLSASPower BIPythonExcelTableauVisual Basic
Industry Keywords
Contact CenterCustomer OperationsProcess Review Life CycleOwner UtilizationClub Systems
Tech Stack
Tools & technologiesPythonSQLTableau
About the role
Key responsibilities & impact- Execute a variety of Club Ownership compliance and audit processes that reoccur on a rolling weekly, monthly, quarterly annual, or ad hoc basis
- Develop reports and tools in alignment with job responsibilities
- Utilize system and club knowledge to properly identify anomalies and appropriately escalate to the appropriate business group(s)
- Analyze outlier Owner booking trends and benefit utilization
- Comprehend and execute strategies in alignment with Owner arrivals goals
- Occasionally reporting Owner utilization summaries to Senior leaders
- Provide internal customers with detailed correspondence of club account transactions
- Develop complete comprehension and navigation of assigned work Club systems
- Review transactions for alignment with club and/or program rules and perform subsequent agent follow-up as required
- Develop, maintain, and track performance of team processes through stakeholder partnerships, identification of obstacles, and creating solutions
- Utilize data and data management tools to create reports and automations as needed
- Adopt Process Review Life Cycle model to analyze, change, and/or eliminate assigned processes
- Ensure end to end comprehension of assigned work to include all stakeholders in communicating changes and create/modify required documentation and technical resources
- Troubleshoot, and provide solutions to process gaps as they occur in subject matter expert environments
- Communicate with business partners regarding process status or issue resolution
- Effectively prioritize multiple projects and communicate changes to leader
- Researching and implementing new technological solutions available.
Requirements
What you’ll need- Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience
- One to three years of experience in Contact Center/Customer Operations
- Designing automation and data connections using Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic
- Proven ability to sustain performance and take on new work with little to no supervision
- Excellent business writing and oral communication skills
- Ability to write owner facing documents and scripts
- Ability to create training guides and standard operation procedures
- Ability to prioritize and track multiple projects and deadlines throughout the work week
- Enjoys attention to details.
Benefits
Comp & perks- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave and holidays
- Wish day paid time to volunteer at an approved organization
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program