Travel + Leisure Co.

Manager, Sales/Marketing Contact Center

Travel + Leisure Co.

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events.
  • Work closely with field personnel to identify opportunity and implement solutions required for continued growth.
  • Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to.
  • Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership.
  • Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour.
  • Support the development of owner and prospect communication strategies and implementation.
  • Responsible for day to day management of the program’s expenses and ensuring the costs are kept down while the tour expectations are always met or exceeded.
  • Travel will absolutely be required in this position and is essential to success. Field presence will be 50% of the time.

Requirements

  • Bachelor’s degree in marketing or a related field preferred
  • Should be able to communicate the insight and ideas effectively
  • Ability to effectively communicate and partner with management and peers
  • Ability to work cross-functionally and implement projects without direct reporting control
  • Excellent oral and written communication skills
  • Strong time management skills, team contributor, and detail oriented
  • Excellent interpersonal skills, analytical skills and problem-solving skills
  • Ability to interact effectively with senior management
  • Strong planning, organizational and project management skills
  • Computer skills including Outlook, MS Office suite of products
  • Marketing manager experience preferred; or an equivalent combination of education and related work experience
  • Understanding of sales and marketing practices in vacation ownership, preferred
  • 3+ years experience in broad-based relationship management or account executive role, or related experience
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event planningbudgetinglead generationproject managementrelationship managementaccount managementanalytical skillsproblem-solving skillscommunication strategiesforecasting
Soft Skills
interpersonal skillstime managementdetail orientedorganizational skillsteam contributoreffective communicationcross-functional collaborationleadershipinsight communicationplanning
Certifications
Bachelor’s degree in marketing