Travel + Leisure Co.

Event Operations Coordinator

Travel + Leisure Co.

full-time

Posted on:

Location Type: Remote

Location: Nevada • United States

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Job Level

Junior

About the role

  • Manage event intake and processing by accurately handling submissions from Event Marketing Specialists
  • Generate telesales, verification, and fulfillment scripts
  • Create corresponding Journey Offers to ensure proper event setup and readiness for sales activation
  • Process and book Special Events deals in Journey
  • Maintain Journey Offers by updating dates, managing tour slots, linking records, and adding guests to ensure accurate event availability
  • Provide event support by managing cancellations, reschedules, refunds, fees, and no-shows
  • Generate manifests; resolve transaction alerts
  • Handle daily account processing, past-due verification, retail charges for no shows, and pulling Journey reports
  • Create and distribute event confirmation letters by validating daily reports, performing mail merges, and resolving undeliverable communications

Requirements

  • High school diploma or equivalent (G.E.D) required
  • Working knowledge of Sales and Marketing processes including System Applications (Journey, OFSLL, TRIP)
  • Strong motivation to learn
  • Willingness to be a team player
  • Operate independently as required while exercising discretion and independent judgment
  • Demonstrates accuracy and thoroughness in work to ensure quality
  • Written and verbal communication skills to execute timely and effective communication
  • Required proficiency with Word, Excel and PowerPoint. Intermediate Microsoft Office skills preferred.
  • Minimum of one-year sales and marketing administrative experience preferred
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off depending on position
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event processingsales activationdata managementtransaction resolutionmail mergereport generationaccount processingcancellation managementrefund processingverification
Soft Skills
team playerindependent judgmentaccuracythoroughnesswritten communicationverbal communicationmotivation to learn
Certifications
high school diplomaG.E.D