Regional Business Operations Coordinator
Travel + Leisure Co.
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures.
- Promote a professional atmosphere for our guests, Sales & Marketing staff.
- Greet and qualify touring guests. Collect and validate all guest information.
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
- Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner.
- Assist property owners with contract questions or concerns.
- Distribute premiums to guests upon closure of presentation.
- Complete daily gift, tour and contract reconciliation in all systems.
- Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
- Prepare and balance cash, down payments, site stats for Contract Department
- File and secure all documents per procedures.
- Maintain Property Owner Information per PII and PCI standards
- Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
- Assist Administrative Supervisor in support of Sales Staff.
- Preparation and maintenance of legal documents.
- Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
Requirements
- High School Diploma
- One year of general office experience
- One year of customer service experience
- Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Proficient in Microsoft Excel
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycontract preparationcustomer servicecash handlingreportingtour assignmentgift reconciliationlegal document preparationadministrative supportinformation validation
Soft skills
professional communicationguest relationsteam collaborationorganizational skillsattention to detailproblem-solvinginterpersonal skillscustomer engagementtime managementsupportive attitude
Certifications
High School Diploma