Manager, Quality Assurance, Virtual Sales
Travel + Leisure Co.
full-time
Posted on:
Location Type: Office
Location: Mountain • Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Hire, train and manage team to reflect the Travel and Leisure culture of Lead with the Heart initiative.
- Responsible for coaching, motivating and developing team to achieve departmental goals and rescission targets.
- Monitor team and track performance to maximize team effectiveness, development, and productivity.
- Take appropriate corrective disciplinary action as necessary.
- Oversee performance review process and Payroll for the department.
- Monitor and inspect all work related courses are up to date.
- Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations.
- Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores.
- Effectively partners, creates value added solutions/initiatives and collaborates with Director of Owner Onboarding.
- Collaborate with Sales Leaders to curate and maintain innovative, relevant content in GRYPP to enhance sales presentations and engagement.
Requirements
- Three (3) years customer service experience required
- 1-2 years of leadership experience preferred
- 1+ year training experience
- 2+ years WVO sales experience preferred
- 1-2 years timeshare and/or real estate experience preferred
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- Expert Contract Standards Expertise preferred
- T+L product knowledge expertise preferred
- Ability to establish immediate relationships with internal and external departments
- Basic computer skills, including Microsoft Word and Excel along with Microsoft Power Point and Teams.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceleadershiptrainingWVO salestimeshare experiencereal estate experienceconflict managementcontract standards expertiseT+L product knowledge
Soft skills
prioritizationorganizationinfluenceverbal communicationwritten communicationinterpersonal skillstask managementrelationship building