Travel Chapter

Programme Manager

Travel Chapter

full-time

Posted on:

Location Type: Hybrid

Location: Bideford • United Kingdom

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About the role

  • You’ll manage the day-to-day delivery of a programme of work, partnering closely with the Head of Programme and senior stakeholders across the business.
  • You’ll help shape programme strategy, coordinate multiple initiatives and ensure delivery stays aligned to business objectives.
  • Key responsibilities include: Managing and delivering a programme of change projects aligned to the business roadmap.
  • Working with senior stakeholders to define programme strategy and communicate this clearly across the business.
  • Ensuring solutions are cost-effective, efficient and deliver clear operational and commercial impact.
  • Applying Travel Chapter programme delivery standards and suggesting areas for continuous improvement.
  • Ensuring appropriate programme governance is in place and followed.
  • Monitoring progress, budgets and timelines to ensure delivery remains on track.
  • Proactively identifying and managing programme risks and issues throughout the lifecycle.
  • Working cross-functionally to deliver change projects and process improvements, documenting and standardising processes where needed.
  • Identifying gaps and opportunities across systems and operations to improve efficiency.
  • Championing continuous improvement with a strong delivery focus.
  • Supporting additional projects or initiatives when required.

Requirements

  • 3+ years’ experience in programme management
  • 3+ years’ experience working with senior stakeholders and external partners
  • Proven experience delivering both technical and operational projects
  • Experience working in change or transformation environments
  • Strong programme and delivery management skills
  • Ability to prioritise effectively and manage multiple workstreams
  • Excellent written and verbal communication
  • Confident stakeholder management at all levels
  • Strong commercial awareness and understanding of operational impact
  • Solutions-focused problem solver
  • Calm under pressure, with a methodical and organised approach
  • Ability to challenge constructively and support good decision-making
  • Quick to understand systems and how they link to business processes
  • GCSEs in English and Maths
  • Educated to A level or degree level
  • Project or change management qualifications are desirable.
  • Polite, approachable and professional
  • Organised, decisive and delivery focused
  • Comfortable working in a fast-moving environment.
Benefits
  • Working with us involves primarily remote work, with a requirement to attend our Norwich or Bideford office at least once per month to connect with stakeholders and the wider team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
programme managementdelivery managementchange managementproject managementoperational project deliveryrisk managementprocess improvementbudget monitoringstakeholder managementsystems understanding
Soft Skills
communicationproblem solvingorganisational skillsdecisivenesscalm under pressureconstructive challengingprioritisationapproachabilityprofessionalismdelivery focus
Certifications
project management qualificationschange management qualifications