Travel Chapter

Homeowner Account Manager

Travel Chapter

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £27,810 per year

About the role

  • Driving bookings and revenue
  • Ensuring every property is presented in its best possible light across our website and relevant brands, while remaining a true and fair representation
  • Writing and regularly reviewing property descriptions to appeal to each property’s target audience
  • Selecting and ordering high-quality images that showcase the holiday experience and standout features
  • Highlighting desirable features such as hot tubs, fireplaces and BBQ huts
  • Setting and managing pricing strategies that balance occupancy and revenue
  • Analysing booking performance, internal data and competitor pricing to identify opportunities to optimise performance
  • Maintaining and improving portfolio quality
  • Advising homeowners on property upgrades and improvements, from décor refreshes to larger investments
  • Recommending features that increase demand and guest satisfaction
  • Identifying and removing barriers to bookings, such as restrictive booking conditions or conflicting external listings
  • Reviewing Property Quality Scores and making clear, practical recommendations
  • Identifying properties that no longer meet quality standards and supporting appropriate next steps
  • Acting as a trusted advisor to homeowners, confidently discussing performance, feedback and complaints
  • Proactively identifying potential issues through reviews and guest insight
  • Maintaining regular contact through calls, visits and contact days
  • Resolving challenges independently wherever possible, without escalation
  • Supporting and attending owner events where relevant
  • Partnering with the New Business team to support smooth onboarding and integration of new owners
  • Working closely with Managed Services teams to support owners using additional services
  • Reviewing contractual terms and additional revenue streams to improve commercial outcomes
  • Encouraging owner advocacy and recommendations
  • Keeping up to date with relevant industry legislation and guidance

Requirements

  • Proven account management experience
  • Strong ability to interpret data and identify trends and opportunities
  • Results-driven mindset with a focus on achieving and exceeding targets
  • Excellent communication and influencing skills
  • Confident IT skills, particularly Excel and Outlook
  • Customer-focused approach with experience managing a range of stakeholders
  • Property knowledge and strong local geographical awareness
  • Ability to work autonomously and manage time effectively
  • Full UK driving licence
  • Willingness to work a small number of scheduled weekends each year
  • Comfortable following processes clearly and consistently
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysispricing strategyproperty description writingperformance optimizationproperty quality assessmentcustomer relationship managementstakeholder managementtrend identification
Soft Skills
results-driven mindsetexcellent communicationinfluencing skillscustomer-focused approachautonomous worktime managementproblem-solvingproactive identification of issuesrelationship building
Certifications
Full UK driving licence