Customer Success Manager

Traqq

Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own client activation and onboarding
Manage ongoing customer relationships
Be directly responsible for Gross and Net Revenue Retention (GRR & NRR)
Build and maintain strong, trust-based relationships
Deliver key account insights
Develop scalable processes and playbooks
Use data to drive action
Educate and enable customers
Collaborate cross-functionally with Product, Support, and Engineering teams
Continuously experiment and iterate

Requirements

What you’ll need

4+ years of experience in Customer Success within a PLG SaaS company
Proven experience managing 100+ mid-market accounts
Strong ownership mentality
Exceptional relationship and communication skills
Comfortable working with data, dashboards, and customer metrics
Experience influencing renewal, retention, and expansion outcomes
Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus
Self-motivated, comfortable working autonomously in a distributed team

Benefits

Comp & perks

Private health insurance
Paid time off
Annual stipends for home office, wellness, or professional development
Global company retreats

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessData analysisAccount managementRevenue RetentionCustomer metricsProcess developmentPlaybook creationOnboarding

Soft Skills

Relationship buildingCommunicationOwnership mentalitySelf-motivationCollaborationTrust-building