Traqq

Customer Success Manager

Traqq

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 per year

About the role

  • Own client activation and onboarding
  • Manage ongoing customer relationships
  • Be directly responsible for Gross and Net Revenue Retention (GRR & NRR)
  • Build and maintain strong, trust-based relationships
  • Deliver key account insights
  • Develop scalable processes and playbooks
  • Use data to drive action
  • Educate and enable customers
  • Collaborate cross-functionally with Product, Support, and Engineering teams
  • Continuously experiment and iterate

Requirements

  • 4+ years of experience in Customer Success within a PLG SaaS company
  • Proven experience managing 100+ mid-market accounts
  • Strong ownership mentality
  • Exceptional relationship and communication skills
  • Comfortable working with data, dashboards, and customer metrics
  • Experience influencing renewal, retention, and expansion outcomes
  • Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus
  • Self-motivated, comfortable working autonomously in a distributed team
Benefits
  • Private health insurance
  • Paid time off
  • Annual stipends for home office, wellness, or professional development
  • Global company retreats
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessData analysisAccount managementRevenue RetentionCustomer metricsProcess developmentPlaybook creationOnboarding
Soft Skills
Relationship buildingCommunicationOwnership mentalitySelf-motivationCollaborationTrust-building