Transwestern

Research Analyst

• Develop and maintain detailed knowledge of the local commercial real estate market
• Track and analyze economic, demographic, and commercial real estate data to identify insights on market activity, conditions, and trends
• Build relationships with local brokerage teams to understand research needs and provide deliverables
• Develop relationships with external research peers and real estate experts to exchange information and learn industry trends
• Manage and maintain accurate internal commercial real estate metrics through Curve Analytics
• Use Curve Analytics to run and report quarterly market statistics
• Compile statistical data for internal or external client requests and transform it into graphs, tables, and charts
• Support local teams in preparing client pitches, presentations, and proposals
• Perform additional department duties as assigned

Senior Research Analyst

Administration

• Provide Tier 1 support for Workday questions, requests, and system issues, including basic troubleshooting and issue resolution.
• Manage Workday support tickets through ServiceNow by triaging, prioritizing, tracking, and resolving incidents, service requests, enhancements, and defect reports in a timely manner.
• Support updates to Workday business processes, security roles, organizations, and tenant configurations.
• Assist with the configuration and testing of Workday functionality, including business process updates, notifications, validations, and calculated fields.
• Assist with Workday releases by reviewing new features, assessing impacts, and coordinating testing activities.
• Review system processes and recurring issues to identify opportunities for process improvements and automation.
• Investigate and resolve system errors, security issues, data discrepancies, and business process concerns.
• Escalate complex issues to internal teams, Workday Support, or third-party partners as appropriate.
• Update Workday training materials, user guides, job aids, and process documentation to support end users and system adoption.
• Provide support to HR, Payroll, Finance, Managers, and team members regarding Workday functionality.
• Create and maintain Workday reports and assist business users in identifying reporting requirements and solutions to support operational needs.
• Assist in the maintenance of Workday security roles and user access in accordance with established security procedures.
• Perform regular audits and validation activities to ensure data accuracy.
• Support Workday enhancement projects, implementations, and optimization initiatives through testing, documentation, and data validation.
• Assist with communicating system changes, enhancements, and process improvements to stakeholders.
• Contribute to continuous improvement initiatives that enhance employee and manager experiences.
• Perform other functions as assigned.

Senior Research Analyst

Workday Support Administrator