Transwestern

Administration

• Maintain and support Workday business processes, security roles, organizations, and tenant configurations.
• Configure and test Workday functionality, including business process updates, notifications, validations, and calculated fields.
• Assist with Workday releases by reviewing new features, assessing impacts, and coordinating testing activities.
• Monitor system performance and identify opportunities for process improvements and automation.
• Provide Tier 1 support for Workday questions, requests, and system issues.
• Manage and resolve Workday support tickets through ServiceNow, ensuring timely response and resolution.
• Triage, prioritize and track incidents, service requests, enhancements, and defect reports.
• Investigate and resolve system errors, security issues, data discrepancies, and business process concerns.
• Escalate complex issues to internal teams, Workday Support, or third-party partners as appropriate.
• Develop, maintain, and update Workday training materials, user guides, job aids, and process documentation to support end users and system adoption.
• Provide support to HR, Payroll, Finance, Managers, and team members regarding Workday functionality.
• Develop, maintain, and distribute Workday reports and dashboards.
• Assist business users in identifying reporting requirements and creating solutions to support their operational needs.
• Ensure data integrity through regular audits and validation activities.
• Maintain Workday security roles and user access in accordance with company policies.
• Support periodic security audits and compliance reviews.
• Assist with maintaining data privacy and confidentiality standards.
• Participate in Workday enhancement projects, implementations, and optimization initiatives.
• Develop and execute test plans for configuration changes, integrations, and Workday releases.
• Support data loads and system testing activities as needed.
• Communicate system changes, enhancements, and process improvements to stakeholders.
• Contribute to continuous improvement initiatives that enhance employee and manager experiences.
• Perform other functions as assigned.

Workday Administrator