Transvirtual

Account Manager

• Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution
• Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise
• Act as the key point of technical and support escalation
• Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business
• Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn
• Drive adoption and usage of our product by providing guidance, training, and best practices to our customers
• Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS
• Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements

Customer Success Account Manager

Customer Success Account Manager – Sales Focused

Solutions Engineer

• We’re on the lookout for an integrations developer who has experience across a range of areas. Whether its API or EDI you’re no stranger to making things happen.
• Our product set has grown, so we’re now looking to develop our integrations across Ecommerce products, ERP products, WMS products, POS products, and Geographies.
• The priority is expansion of our integrations across the above products. Once delivered you’ll also work alongside the existing integrations team to automate repeatable processes.

Integrations Engineer

Full-stack Engineer

• We’re on the lookout for a software engineer to join our growing team.
• Our products support the logistics industry in our aim to automate and eliminate manual work processes.
• You’ll support the growth these products working in collaboration with product, support and other engineers.
• You’ll be required to understand complex problems and work with the team to turn these into simple solutions.
• You’ll be a part of sprint planning, backlog grooming and share you progress in daily stand ups.

Software Engineer

• We’re on the lookout for an integrations developer who has experience across a range of areas.
• Whether its API or EDI you’re no stranger to making things happen.
• Our product set has grown, so we’re now looking to develop our integrations across Ecommerce products, ERP products, WMS products, and POS products.
• The priority is expansion of our integrations across the above products.
• Once delivered you’ll also work alongside the existing integrations team to automate repeatable processes.