TransUnion

Customer Support Representative, Automotive

TransUnion

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Handle inbound calls to understand customer needs and provide accurate, tailored solutions.
  • Complete outbound follow-ups on escalations, queries, and potential leads.
  • Guide customers on using the Tu1 Check application (desktop & mobile) and assist with troubleshooting.
  • Reset sessions and resolve functionality issues using the AIS Operations platform.
  • Support account queries including password resets, unlocks, and profile updates (following verification steps).
  • Capture all interactions and updates clearly within Salesforce.
  • Assist Sales with resets, billing queries, account setup and system navigation.
  • Create new credentials using PeopleSoft, Convergence, and Salesforce.
  • Manage incoming leads, ensuring timely follow-up and routing to the relevant Sales Account Representative.
  • Follow all operational procedures, including IT guidelines and service protocols.
  • Ensure accurate processing of account changes and product assignments.
  • Resolve email-to-case tickets from the AIS inbox within standard turnaround times.

Requirements

  • Minimum 3 years in customer service with strong service-orientation.
  • Proven performance in a contact centre (inbound, outbound, and back-office).
  • Strong call handling, objection management, and active listening skills.
  • Experience with Salesforce Service Console and Amazon Telephony (advantageous).
  • Excellent communication skills — verbal, written, and interpersonal.
  • Ability to multitask, work under pressure, and prioritise effectively.
  • Confident using Microsoft Office and web-based applications.
  • Matric or Industry Related Qualification
Benefits
  • Be part of a team deeply connected to the automotive industry.
  • Work in an environment that values learning, growth, and customer experience.
  • Contribute to a high-impact service supporting dealerships, finance houses, insurers, and auto professionals across the country.
  • Use modern systems and tools while developing specialised product knowledge in automotive data and vehicle valuations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall handlingobjection managementactive listeningaccount setuptroubleshootingpassword resetsemail-to-case resolutionmultitaskingprocessing account changes
Soft Skills
service orientationcommunicationinterpersonal skillsability to work under pressureprioritizationattention to detailproblem-solvingtime managementadaptabilityteam collaboration
Certifications
MatricIndustry Related Qualification