TransUnion

Collections Analyst

TransUnion

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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About the role

  • The Collection Analyst is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
  • Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
  • Proactively contact clients with overdue receivables to coordinate collection plans.
  • Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
  • Research and resolve invoice disputes with external clients and internal departments.
  • Liaise with the sales team to coordinate collection efforts.
  • Create a close working relationship with your counter parts within your department and the overall company.
  • Perform any other duties as assigned.

Requirements

  • A minimum of 2-3 years of hands-on collections experience dealing with B2B customers.
  • Fluency in English and Spanish.
  • Strong customer focused attitude and mentality.
  • Proficiency in Microsoft Excel, experience with PeopleSoft preferred.
  • Strong verbal and written communications skills; attention to detail and strong documentation skills.
  • Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction.
  • A strong work ethic, ability to work efficiently and with a sense of urgency.
  • Ability to prioritize tasks that are assigned.
  • Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
  • Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
  • Analyzes data to identify and solve complex problems.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experienceB2B customer managementdata analysisinvoice dispute resolutionprocess improvementdocumentation skillsMicrosoft ExcelPeopleSoft
Soft Skills
customer focused attitudeverbal communicationwritten communicationattention to detailtime managementability to prioritizestrong work ethicability to manage conflicting prioritiesadaptability to changesense of urgency