Collections Analyst – Fixed Term, 6 Months
TransUnion
full-time
Posted on:
Location Type: Remote
Location: Costa Rica
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About the role
- Work with high volume customers to resolve complex issues and collect on escalated aging invoices.
- Build relationships with assigned customers.
- Use critical thinking skills to resolve more complicated collections issues.
- Facilitate communication and information exchange required to collect the billings due within the specified contractual terms.
- Proactively contact clients with overdue receivables to coordinate collection plans.
- Makes regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented.
- Research and resolve invoice disputes with external clients and internal departments.
- Liaise with the sales team to coordinate collection efforts.
- Perform any other duties as assigned.
Requirements
- A minimum of 2-3 years of hands-on collections experience dealing with B2B customers.
- Fluency in English and Spanish.
- Strong customer focused attitude and mentality.
- Proficiency in Microsoft Excel, experience with PeopleSoft preferred.
- Strong verbal and written communications skills; attention to detail and strong documentation skills.
- Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction.
- A strong work ethic, ability to work efficiently and with a sense of urgency.
- Ability to prioritize tasks that are assigned.
- Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experienceB2B collectionsinvoice dispute resolutiondocumentation skillscritical thinking
Soft skills
customer focused attitudestrong verbal communicationstrong written communicationattention to detailability to manage multiple prioritiesability to meet deadlinesstrong work ethicability to work with change