Vice President – Strategic Customer Accounts

Transportation Insight

Vice President of Strategic Customer Accounts focused on relationship management and customer retention. Leading strategic initiatives for enterprise customers at a top logistics firm.

Posted 7/29/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and enterprise sales within the Transportation and 3PL Logistics sectors, focusing on customer retention, relationship development, and consultative selling. Proven ability to negotiate complex agreements and drive growth through a deep understanding of supply chain dynamics and financial acumen.

Highest-signal resume keywords

Strategic Account ManagementEnterprise Sales ExperienceConsultative SellingCommercial NegotiationCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningPricing StrategyContract NegotiationSupply Chain SolutionsFinancial PlanningMarket Lane ExpertiseBusiness DevelopmentCustomer RetentionGrowth StrategyOperational Understanding

Soft Skills

Executive PresenceCommunication SkillsRelationship DevelopmentProblem-SolvingDecision-Making

Industry Keywords

Transportation3PL LogisticsFortune 500C-SuiteProcurementOperationsSalesImplementationValue CreationCustomer Advocacy

About the role

Key responsibilities & impact

Serve as the executive owner for a portfolio of enterprise customers.
Develop and execute multi-year strategic account plans aligned with customer business objectives (externally) and forecasts or financial planning (internally)
Build a deep understanding of each customer's supply chain, industry, competitive landscape, and growth strategy.
Maintain executive ownership of the commercial health and long-term value of each customer relationship and report to Executive Leadership on account performance
Drive industry-leading customer retention through proactive relationship management and value creation.
Identify and execute opportunities to expand wallet share across transportation modes, managed services, technology, and supply chain solutions.
Develop expansion strategies across business units, operating divisions, and geographic markets.
Build and maintain a pipeline of organic growth opportunities within assigned accounts.
Partner with Center of Excellence and Solution Specialists when new opportunities require additional expertise.
Develop trusted relationships with executive stakeholders across Supply Chain, Procurement, Operations, Finance, IT, and the C-Suite.
Participate in Quarterly and Executive Business Reviews focused on business outcomes, innovation, performance, and future opportunities.
Lead commercial discussions including pricing strategy, contract renewals, amendments, and long-term partnership agreements.
Collaborate with internal subject matter experts to develop customized transportation and supply chain solutions.
Act as the executive quarterback across Sales, Operations, Procurement, Technology, Finance, and Implementation teams.

Requirements

What you’ll need

Bachelor's degree in related field or equivalent
7+ years of enterprise sales, strategic account management, or business development experience in Transportation or 3PL Logistics
Demonstrated success managing Fortune 500 or large enterprise customer relationships.
Proven ability to grow existing accounts through consultative selling and executive relationship development.
Truckload Market Lane level expertise in pricing review
Experience negotiating complex commercial agreements and multi-year contracts.
Executive presence and communication skills.
Strategic thinking and business acumen.
Consultative and value-based selling.
Relationship development and influence.
Commercial negotiation.
Financial and operational business understanding.
Cross-functional leadership.
Customer advocacy.
Problem-solving and decision-making.

Benefits

Comp & perks

Paid time off
Paid health days
Company paid Holidays and Floating Holidays
Paid parental leave
Competitive Benefit Package, including Medical, Dental, Vision, and Pet insurance!
401(k) with Company Matching
Casual dress code
Access to professional development resources such as LinkedIn Learning
Build relationships and take part in learning opportunities through our Employee Resource Groups
Mental health aid through our Employee Assistance program (EAP)
Get paid to work with your friends through our Referral Program!