Transportation Insight

Client Services Representative

• Provide Transportation Insight’s clients with analytical and relationship management
• Fill the role of a long-term logistics expert/consultant
• Match the client’s needs to Transportation Insight’s products and services
• Review and analyze client data weekly for trends, issues, and opportunities
• Review open client requests and ensure progress towards closure
• Conduct monthly client reviews and engage clients on new services
• Create case studies for marketing and retention purposes
• Provide training and direction to Logistics Analyst personnel

Account Manager, Client Services

Operations

• Coordinate the scheduling, routing, and tracking of parcel shipments, ensuring adherence to delivery deadlines and service level agreements.
• Process orders for parcel shipments, entering shipment details, generating shipping labels, and preparing necessary documentation for outbound deliveries.
• Monitor the status of parcel shipments in real-time, proactively identifying any potential delays or issues and taking appropriate action to minimize impact on delivery schedules.
• Serve as the primary point of contact for customers regarding parcel shipments, providing updates on shipment status, resolving inquiries, and addressing any concerns or issues.
• Liaise with parcel carriers to coordinate pickups, schedule deliveries, and resolve any discrepancies or service-related issues, maintaining positive relationships to ensure reliable and efficient transportation services.
• Assist in managing inventory levels and stock availability for parcel shipments, collaborating with internal teams to optimize inventory replenishment and fulfillment processes.
• Identify opportunities to streamline parcel operations and improve efficiency, implementing best practices and recommending changes to enhance overall performance and customer satisfaction.

Account Manager, Client Services

Parcel Operations Associate