Client Services Manager

Transportation Insight

Manager for Client Services overseeing Strategic Account Managers at Transportation Insight. Responsible for client retention, team management, and operational efficiencies.

Posted 4/22/2026full-timeRemote • New York, North Carolina, Utah, Virginia, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Responsible for the management and support of a team of Strategic Account Managers and Account Managers
Deliver client retention and growth
Drive team engagement through development and support
Ensure efficient cost to serve through ongoing continuous improvement
Career development of the team including Individual Development Plans, Succession Planning, and overall HR support.
Manage account team to oversee projects and customer relationships with existing accounts
Cultivate internal cross-functional relationships with members of other departments and locations
Assist the team with the facilitation of programs and communications to gather requirements from customers
Manage against annual operating budgets to include organic growth and retention targets
Develop and implement procedures and processes pertinent to the effective and efficient operations of the Client Services department
Maintain direct communication with key customer relationships to ensure adherence to commitments
Effectively coach teams to achieve high performance and drive employee engagement and retention.
Provide feedback and identify resolutions for service failures or customer concerns.
Review and audit monthly reports in order to understand and communicate results.
Recommend new strategies to enhance client retention and organic growth.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration / similar field or equivalent experience
Preferred 7+ years of experience with the Transportation industry or equivalent experience
Preferred 3+ years leading a team of direct reports in the logistics/transportation industry or equivalent experience
Strong technical skills, specifically with Microsoft suite, Transportation Management Systems, Optimization Engines, Salesforce.com and Reporting/BI Tools.
Possess excellent organizational skills with the flexibility to readily adapt to change under stress and against tight deadlines.
Excellent written, oral and presentation skills.
Eagerly accept new challenges.
Self-managed and motivated.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

team managementclient retentioncontinuous improvementproject managementoperating budgetsprocedures developmentcoachingreport auditingstrategy development

Soft Skills

team engagementorganizational skillsadaptabilitycommunication skillsproblem-solvingself-motivationflexibilityleadershippresentation skills

Certifications

Bachelor’s Degree in Business Administration