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LTL Account Manager
Transportation InsightLTL Account Manager responsible for managing customer accounts in logistics and transportation. Ensuring clear communication and analyzing account performance with a focus on growth.
About the role
Key responsibilities & impact- Serve as the main point of contact for assigned customer accounts
- Build and maintain strong relationships through regular communication via phone and email
- Support day-to-day account activity, including shipment coordination, scheduling, and tracking
- Partner with internal teams to ensure shipments are executed accurately and on time
- Provide timely updates and support to customers, addressing questions or issues as they arise
- Assist with pricing requests and rate discussions as needed
- Support account growth by identifying opportunities to increase volume and improve service
- Review account performance data to identify trends, opportunities, and areas for improvement
- Prepare and deliver account updates, business reviews, and presentations to customers and internal stakeholders
- Help maintain account-specific processes and ensure information is shared across teams
- Provide guidance and support to Account Coordinators to ensure consistent execution
- Participate in customer meetings and present insights in a clear, professional manner
Requirements
What you’ll need- Bachelor’s degree preferred
- 1–3 years of experience in logistics, transportation, or a related field
- LTL experience preferred
- Experience working with customers in a fast-paced environment
- Comfortable presenting to customers or internal stakeholders
- Strong communication and relationship-building skills
- Ability to analyze data, identify trends, and communicate insights clearly
- Comfortable creating and delivering presentations (PowerPoint, Google Slides, etc.)
- Strong organizational skills with the ability to manage multiple priorities
- Problem-solving skills with a proactive mindset
- Attention to detail and ability to follow processes
- Comfortable working cross-functionally with different teams
- Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with TMS systems is a plus.
Benefits
Comp & perks- Full-time benefits eligible
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysispresentation skillsshipment coordinationschedulingtrackingpricing requestsaccount performance reviewLTL experiencelogistics experiencetransportation experience
Soft Skills
communication skillsrelationship-building skillsorganizational skillsproblem-solving skillsattention to detailproactive mindsetability to manage multiple prioritiescross-functional collaborationcustomer service skillsinsight communication
Certifications
Bachelor's degree