Account Manager, Client Services
Transportation Insight
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide Transportation Insight’s clients with world-class analytical and relationship management
- Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings.
- Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
- Review carrier performance and an assigned client’s satisfaction with carrier performance.
- Interdepartmental Communication for process improvements & client requests.
- Conduct monthly client reviews.
- Review company tools and services available to assigned clients.
- Engage the client on new services and/or offer additional cost savings opportunities through cost analysis.
- Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes.
- Review opportunities for an assigned client to transition to more cost attractive solutions.
- Provide training and direction to Logistics Analyst personnel.
Requirements
- Bachelor’s degree required
- Direct and external industry experience minimum 3-5 years.
- Language and Mathematical Skills
- Reasoning ability
- Detail oriented
- Self-starter
- Strong work ethic.
- Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance.
- Detailed knowledge of transportation
- Ability to execute Microsoft application.
Benefits
- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Access to professional development resources such as LinkedIn Learning
- Great people know great people, all employees are eligible for our Referral Program!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscost analysisrelationship managementclient satisfaction managementperformance reviewprocess improvementcase study creationtraininglogistics analysistransportation knowledge
Soft skills
detail orientedself-starterstrong work ethicempathycommunicationreasoning abilityanalytical skillsclient engagementinterdepartmental communicationproblem-solving
Certifications
Bachelor's degree