Transport UK Group

Payroll

• Responding to a variety of customer queries within SLAs via phone and email.
• Preparation, processing and administration of high-volume payroll data.
• Complying with contractual and statutory obligations including new starters, leavers, transfers, pensions, court orders and statutory payments.
• Performing routine checks on payroll output to maintain accuracy.

Payroll Administrator

Administration

• Responsible for accurately calculating all pension related data. Entering data onto Payroll system or passing details to the relevant Payroll Administrator.
• Ensuring all Pension transaction reports, and contribution files are sent to pension providers in line with designated timelines.
• Dealing with Pension queries from employees and Pension providers both in writing or by telephone
• Reconciliation of Pension reports from Payroll
• Annual or period Pension tier changes are checked and uploaded as per deadlines.
• Annual Reassessments are created, checked, and provided to Payroll Operations Manager to upload into Payroll system by dedicated time.
• Providing employee Pension estimates.
• Accurately maintaining all employee pension records.
• Ensuring all Payroll Manuals/ Workflows are kept up to date
• Maintaining RMPI portal and ensuring Payroll Administrators update accurately or Pension interface has uploaded successfully.
• Training Payroll Administrators on Pension calculations when required with pension providers to ensure accurate and up-to-date employee information is held on both our systems and their systems.

Pension Administrator

Manager

• Lead and develop a team of performance analysts to deliver high-quality business intelligence.
• Design and maintain performance dashboards for senior leadership and stakeholders.
• Drive accurate planning and forecasting to ensure optimal resourcing and KPI achievement.
• Develop and implement robust data systems and forecasting models.
• Collaborate with internal and external stakeholders to deliver exceptional customer service outcomes.
• Support ad hoc projects and promote continuous improvement across the Shared Service Centre.

Business Performance Manager

Human Resources

• Maintaining accurate HR records across HR systems, personnel files and trackers
• Managing employee documentation across the full lifecycle (joiners, movers and leavers)
• Drafting standard HR letters and correspondence using templates and guidance
• Supporting recruitment administration and onboarding activity
• Completing Right to Work checks in line with legal and organisational requirements
• Coordinating onboarding administration, including contracts and joining documentation
• Supporting the leavers process and coordinating exit interviews
• Producing routine HR information and reports (MI) as required
• Coordinating routine HR processes such as health testing
• Ensuring strict compliance with GDPR, data protection and confidentiality requirements
• Providing administrative support to HR colleagues on projects and ad hoc tasks

HR Administrator

• Support delivery of people projects aligned to the People Strategy
• Provide first‑line HR advice and guidance to managers on standard employee relations matters, escalating complex issues where appropriate
• Manage recruitment activity and deliver a positive candidate and onboarding experience
• Act as a subject matter expert for the online recruitment platform
• Coordinate onboarding activity, including contracts, Right to Work checks and inductions
• Support performance management, salary review and bonus processes, ensuring accurate administration and communication
• Coordinate learning and development activity, including training bookings and HR‑led sessions
• Support colleague engagement, wellbeing, recognition and EDI initiatives
• Maintain HR systems and produce accurate HR metrics and reports (e.g. absence, turnover, KPIs)
• Manage leaver processes and support benefits administration
• Deliver an effective HR service in line with agreed SLAs

Payroll Administrator

Pension Administrator

Business Performance Manager

HR Administrator

HR Advisor