Player Support Agent, Portuguese – Brazil

TransPerfect

Remote Brazilian Portuguese Player Support Agent supporting players for TransPerfect Gaming, a global gaming services provider. Resolving game issues, enforcing community rules, tracking support data, and meeting player-satisfaction KPIs.

Posted 8/12/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in player support and community engagement, with a strong command of Brazilian Portuguese and advanced proficiency in Google Workspace. Capable of tracking data, enforcing community rules, and achieving key performance indicators in a gaming environment.

Highest-signal resume keywords

Native Brazilian PortugueseAdvanced Google WorkspaceGaming Social Media PlatformsInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Interpersonal SkillsExcellent Organizational SkillsAbility to MultitaskAbility to PrioritizeWork Independently

Tools & Technologies

Ticketing PlatformsSocial Media Platforms

Industry Keywords

Player SupportCommunity RulesKPI TrackingVideo GamesCreative Solutions

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiar with supported games to resolve player support requests
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach KPIs including Productivity, Quality, and Player Satisfaction
Enforce community rules and treat everyone fairly in the game context
Report issues or trends found in the game

Requirements

What you’ll need

Native or professional-level Brazilian Portuguese with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
A team of like-minded people in a fast-paced, multicultural environment
Ongoing training and professional self-improvement opportunities