Player Support Agent, Portuguese

TransPerfect

Remote Portuguese Player Support Agent for TransPerfect Gaming, supporting game developers and publishers worldwide. Resolving player issues, enforcing community rules, and tracking game trends.

Posted 8/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace and proficiency in managing player support through ticketing and social media platforms. Capable of analyzing data and reporting trends while ensuring high levels of player satisfaction and adherence to community rules.

Highest-signal resume keywords

Native Portuguese ProficiencyAdvanced Google Workspace KnowledgeGaming Social Media Platform FamiliarityInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Interpersonal SkillsExcellent Organizational SkillsAbility to MultitaskAbility to PrioritizeCreative Problem Solving

Tools & Technologies

Ticketing PlatformsSocial Media PlatformsGoogle Workspace

Industry Keywords

Player SupportCommunity Rules EnforcementKPI TrackingData ReportingVideo Games

About the role

Key responsibilities & impact

Process “Calls for Help” received from the supported community
Become familiar with supported games to resolve player issues
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach KPIs including Productivity, Quality, and Player Satisfaction
Enforce community rules and treat players fairly
Report issues and trends found in the game

Requirements

What you’ll need

Native or professional-level Portuguese with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
A team of like-minded people in a fast-paced, multicultural environment
Ongoing training and professional self-improvement opportunities