Player Support Agent, Spanish

TransPerfect

Player Support Agent assisting Spanish-speaking gamers for TransPerfect Gaming, a provider of player support and gaming services. Resolving player issues, enforcing community rules, tracking trends, and meeting support KPIs remotely across LATAM.

Posted 8/6/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of gaming social media platforms and Google Workspace, with a strong ability to multitask and prioritize tasks effectively. Proficient in tracking data and reporting while ensuring high levels of player satisfaction and adherence to community rules.

Highest-signal resume keywords

Native Spanish ProficiencyAdvanced Google Workspace KnowledgeGaming Social Media ExpertiseInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Interpersonal SkillsExcellent Organizational SkillsAbility to MultitaskAbility to PrioritizeWork Independently

Tools & Technologies

Ticketing PlatformsSocial Media PlatformsGoogle Workspace

Industry Keywords

Player SatisfactionCommunity RulesGame IssuesCreative SolutionsKPI Tracking

About the role

Key responsibilities & impact

Process 'Calls for Help' received from the supported community
Become familiar with supported games to resolve player issues effectively
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach KPIs including Productivity, Quality, and Player Satisfaction
Enforce community rules and treat everyone fairly within the game context
Report game issues and trends

Requirements

What you’ll need

Native or professional-level Spanish with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Strong knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
Ongoing training and professional self-improvement opportunities
Fast-paced, multicultural environment
Inclusive workplace and equal employment opportunities