Player Support Agent, Spanish

TransPerfect

Spanish Player Support Agent handling player issues for TransPerfect Gaming’s global gaming support and localization services. Enforcing community rules, tracking trends, and meeting player satisfaction KPIs remotely across LATAM.

Posted 8/6/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace and proficiency in Spanish, with strong interpersonal and organizational skills to effectively manage player requests and support community engagement. Capable of multitasking and prioritizing tasks while maintaining high standards of productivity and player satisfaction.

Highest-signal resume keywords

Native Or Professional-Level SpanishAdvanced Knowledge Of Google WorkspaceKnowledge Of Gaming Social Media PlatformsExcellent Interpersonal SkillsAbility To Multitask And Prioritize

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Organizational SkillsCreative Problem Solving

Tools & Technologies

Ticketing PlatformsSocial Media Platforms

Industry Keywords

Community Rules EnforcementPlayer SatisfactionData TrackingGaming Industry Knowledge

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiar with supported games to resolve player requests effectively
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach key performance indicators including productivity, quality, and player satisfaction
Enforce community rules and treat players fairly
Report issues and trends found in the game

Requirements

What you’ll need

Native or professional-level Spanish with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Knowledge of gaming social media platforms such as Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
A team of like-minded people in a fast-paced, multicultural environment
Ongoing training and professional self-improvement opportunities
Equal employment opportunities and an inclusive workplace