Player Support Agent, German

TransPerfect

German Player Support Agent resolving player issues for TransPerfect Gaming’s global gaming support services. Handling community requests, enforcing rules, tracking trends, and meeting player-satisfaction KPIs.

Posted 8/6/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace and strong familiarity with gaming social media platforms, while effectively processing player requests and enforcing community rules. Capable of multitasking and prioritizing tasks in a remote setting to meet KPIs for productivity and player satisfaction.

Highest-signal resume keywords

Native Or Professional-Level GermanAdvanced Knowledge Of Google WorkspaceStrong Knowledge Of Gaming Social Media PlatformsExcellent Interpersonal SkillsAbility To Multitask And Prioritize

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Organizational SkillsCreative Problem Solving

Tools & Technologies

Ticketing PlatformsSocial Media Platforms

Industry Keywords

Player RequestsCommunity RulesKPIVideo GamesRemote Setting

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiar with supported games to resolve player requests effectively
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Meet KPIs for productivity, quality, and player satisfaction
Enforce community rules fairly within the game context
Report issues and trends found in the game

Requirements

What you’ll need

Native or professional-level German with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English
Must be comfortable working in a remote setting

Benefits

Comp & perks

The opportunity to hone and improve your skills
Diverse variety of engaging gaming projects
Ongoing training and professional self-improvement opportunities
Fast-paced, multicultural environment
Equal employment opportunities and an inclusive workplace