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Bilingual Call Center Team Supervisor
TransPerfectSupervising interpreter customer service agents for TransPerfect, ensuring quality and compliance standards in customer service operations.
About the role
Key responsibilities & impact- Provides the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents.
- Ensures ethical practices and TRI standards of practice are observed during interpreting encounters.
- Assures compliance to internal and external specifications and standards relating to TRI standards of practice.
- Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for interpreter customer service agents.
- Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Ensure that all interpreter customer service agents are meeting their key performance indicators.
- Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration.
- Documents all coaching/development sessions in a timely manner including corrective actions and performance improvement plans.
- Interaction with cross-functional support groups in order to manage the day-to-day operations.
- Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required.
- Identifies and resolves operational problems using defined processes, expertise and judgment.
- Ability to identify errors, inconsistencies in information.
- Act professionally with regards to appearance, conduct, coworker interactions and promptness.
- Keep all assignment-related information strictly confidential.
- Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of interpreters assigned.
- Maintain familiarity with center systems and equipment updates so as to operate interpreting systems efficiently.
- Prepare reports to include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management.
- Understand basic HR laws/regulations and keep up-to-date with company policies.
- Perform other duties as assigned.
Requirements
What you’ll need- Required – High School Diploma or General Equivalency Diploma
- Required – Excellent communication skills
- Required – Excellent supervisory abilities
- Required – Strong interpersonal and communication skills
- Desired – The ability to speak two languages at a professional level
- Desired – Call center and/or supervisory experience
- Desired – Bachelor of Arts
- Desired – Experience and training as an interpreter
- Desired – The ability to multitask on a daily basis
- Desired – Basic understanding of Word, Excel, and/or MS office suite.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TransPerfect Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1992 🛍️ eCommerce 💰 Debt Financing on 2019-06 Translation Services
- Technology
- eCommerce TransPerfect is a leading provider of translation, localization, and multicultural marketing services, helping organizations connect with audiences in any language worldwide. With over 30 years of experience, TransPerfect offers services such as document translation, website and app localization, multilingual staffing, interpretation, content creation, and global campaign management. Their technology solutions, including the GlobalLink Translation Management System, streamline multilingual content management and enhance global communication. TransPerfect serves a wide range of industries, including life sciences, finance, travel, e-commerce, and more, ensuring best-in-class security and industry-specific expertise. Bilingual Call Center Team Supervisor 🔥 33 minutes ago 🏢 San Jose – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provides the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents.
- Ensures ethical practices and TRI standards of practice are observed during interpreting encounters.
- Assures compliance to internal and external specifications and standards relating to TRI standards of practice.
- Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for interpreter customer service agents.
- Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Ensure that all interpreter customer service agents are meeting their key performance indicators.
- Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration.
- Documents all coaching/development sessions in a timely manner including corrective actions and performance improvement plans.
- Interaction with cross-functional support groups in order to manage the day-to-day operations.
- Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required.
- Identifies and resolves operational problems using defined processes, expertise and judgment.
- Ability to identify errors, inconsistencies in information.
- Act professionally with regards to appearance, conduct, coworker interactions and promptness.
- Keep all assignment-related information strictly confidential.
- Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of interpreters assigned.
- Maintain familiarity with center systems and equipment updates so as to operate interpreting systems efficiently.
- Prepare reports to include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management.
- Understand basic HR laws/regulations and keep up-to-date with company policies.
- Perform other duties as assigned. 🎯 Requirements
- Required – High School Diploma or General Equivalency Diploma
- Required – Excellent communication skills
- Required – Excellent supervisory abilities
- Required – Strong interpersonal and communication skills
- Desired – The ability to speak two languages at a professional level
- Desired – Call center and/or supervisory experience
- Desired – Bachelor of Arts
- Desired – Experience and training as an interpreter
- Desired – The ability to multitask on a daily basis
- Desired – Basic understanding of Word, Excel, and/or MS office suite. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
supervisory experienceinterpreter trainingmultitaskingquality assuranceperformance improvementforecastingtime card administrationpayroll managementHR lawsTRI standards of practice
Soft Skills
customer servicecommunication skillsinterpersonal skillsleadershipproblem-solvingconfidentialityprofessional conductteam collaborationcoachingevaluation
Certifications
High School DiplomaGeneral Equivalency DiplomaBachelor of Arts