TransPerfect

Bilingual Interpreter, English – Haitian Creole

TransPerfect

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio, Texas, Vermont, Wisconsin • 🇺🇸 United States

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Job Level

Junior

About the role

  • Provide consecutive interpretation services between English and Haitian Creole across various industries (medical, legal, customer service, etc.)
  • Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
  • Maintain confidentiality and impartiality at all times
  • Manage call flow professionally, including respectfully intervening when clarification is needed
  • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
  • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
  • Remain strictly within the interpreter’s role without offering personal opinions or advice
  • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
  • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Requirements

  • High school diploma or equivalent (required); college education preferred
  • Fluency in English and Haitian Creole , with B2+ proficiency or higher
  • Ability to pass a language and interpreting skills assessment
  • Minimum of 6 months of call center, customer service, or interpreting experience
  • Strong verbal communication, bilingual accuracy, and ethical decision making
  • Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
  • Strong sense of professional responsibility, integrity, and time management
  • Comfortable with assertive communication and session control
  • Basic computer skills, including typing and MS Office navigation
  • Quiet, distraction-free workspace conducive to active listening and sustained concentration
  • Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)
Benefits
  • Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
  • Private health insurance and access to a collaborative, supportive team environment
  • A proactive and accessible HR department that focuses on the staff’s health and happiness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fluency in Englishfluency in Haitian CreoleB2+ proficiencylanguage assessmentinterpreting skillscall center experiencecustomer service experiencenote taking techniquesactive listeningshort term memory retention
Soft skills
emotional intelligenceverbal communicationbilingual accuracyethical decision makingprofessional responsibilityintegritytime managementassertive communicationsession controlclarity in communication