Manager – Customer Success

Transparent Energy

Manager of Customer Success leading energy procurement and client retention at Transparent Energy. Overseeing Business Analyst teams while driving operational excellence and revenue enhancement strategies.

Posted 7/29/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in renewal management processes and cross-functional coordination to mitigate risks and enhance revenue integrity. Proven ability to lead teams, improve workflows, and manage vendor relationships while ensuring data accuracy and operational excellence.

Highest-signal resume keywords

Renewal ManagementTeam LeadershipProcess ImprovementData ReportingRetail Energy Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow FormalizationOperational System HygieneRevenue Reporting AccuracyCross-Functional CoordinationVendor Management

Soft Skills

Highly OrganizedAttention to DetailEffective CommunicationMentoringGoal-Driven

Tools & Technologies

Reporting DashboardsClient Services Desk Management

Industry Keywords

Retail Energy SupplierRevenue Leakage PreventionAccountability StandardsExecution Discipline

About the role

Key responsibilities & impact

Own the end-to-end renewal management process
Coordinate cross-functionally to reduce renewal risk and prevent revenue leakage
Serve as the direct manager of the Business Analyst team
Establish accountability standards and execution discipline within the Business Analyst function
Oversee and manage the Client Services Desk
Maintain operational system hygiene and data integrity
Formalize and continuously improve workflows
Manage third-party technology and system vendors
Ensure accuracy in recurring and booked revenue reporting
Partner with executive leadership to design, refine, and build reporting dashboards

Requirements

What you’ll need

Highly organized with strong attention to detail
Experienced manager, mentor, player/coach, or peer leader
Prior experience in a relevant role with a retail energy supplier/broker
Process-oriented and constantly looking to improve
Comfortable operating in high-expectation, fast-paced environments
Highly adept at communicating with both words and data
Driven by a desire to exceed goals that is constant, internal, and self-imposed
Bonus points for experience in the retail energy industry

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options