Customer Success Manager
Transmit Security
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Create and execute onboarding / welcome package and process to onboard the newly signed customer
- Create and execute Governance and Executive relationship with customer’s key stakeholders
- Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
- Understand and document our customers' business needs, use cases, dependencies, timelines and priorities.
- Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes.
- Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
- Review customer’s evolving needs with the Product Management team.
- Ensure smooth on-boarding and help maximizing product value.
- Act as a "trusted" adviser to the customer to strengthen customer relationships.
- Engage with Professional Services Consultants on specific project-based activities
- Keep track of customer health score, communicate and escalate risks
- Work with Sales and Field Engineers to develop new opportunities.
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.
Requirements
- 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors
- Bachelor’s degree or equivalent work experience.
- Proven track-record of establishing executive level relationships
- Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers.
- Detailed knowledge of and passion for SaaS and Security applications.
- Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to communicate effectively with both internal staff and external clients.
- Ability to work independently as well as part of a team.
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementtechnical account managementprogram managementSaaSCyber Securityproject managementchange managementproblem-solving
Soft Skills
time managementmulti-taskingprioritizationorganizational skillsinterpersonal skillsverbal communicationwritten communicationindependent workteam collaboration
Certifications
Bachelor’s degree