TransImpact

Client Success Manager II – Parcel

TransImpact

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • Colorado • United States

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About the role

  • Own an expanded book of business and act as the primary post-sale contact, deepening executive and day-to-day relationships to ensure retention and value realization with parcel division clients.
  • Lead business reviews, on-site if applicable, with clear ROI storytelling, action logs, and follow-through, and coordinate cross-functional participation (Support, Product, Sales, Professional Services).
  • Drive adoption and outcomes by analyzing client usage and performance data weekly, and prescribing plays that improve KPIs and retention metrics.
  • Proactively manage risk, build and execute mitigation plans, document, and escalate to keep client health on track.
  • Coordinate with Support to review, track, and resolve open requests against SLAs (service level agreements) and close the loop with clients on outcomes and prevention steps.
  • Route growth signals (cross-sell/upsell/referrals) to Sales for organically identified opportunities, following the identified handoff supporting business cases as needed.
  • Forecast renewals with documented risk/opportunity notes and data-driven next steps, and maintain accurate CRM hygiene and cadence plans.
  • Mentor CSM I peers by sharing talk tracks, templates, and workflow tips, and contribute to knowledge base and SOP improvements.
  • Champion the client voice by synthesizing feedback and partnering with Product/Operations on enhancements and process improvements.

Requirements

  • Bachelor’s degree preferred but not required.
  • 3+ years in Client Success/Account Management or related role, supply-chain planning exposure (demand, purchasing, inventory) strongly preferred.
  • Proven success owning a larger, more complex portfolio (e.g., multi-product, multi-stakeholder) with strong renewal and satisfaction results.
  • Executive presence, communication, negotiation skills, and managing escalations.
  • Excellent written and verbal communication skills.
  • Organized, detail-oriented self-starter with strong problem-solving skills and the ability to influence authority.
  • Proficiency in Microsoft applications, particularly Power BI, HubSpot, Jira, Confluence, or related software.
  • SaaS experience is valued.
Benefits
  • Generous Paid Time Off : Start with 3 weeks of PTO in your first year and enjoy 4 weeks in year two.
  • Give Back : Up to 20 hours of Volunteer Time Off (VTO) annually to support causes you care about.
  • Summer Fridays : Half-day Fridays during the summer (schedule permitting) for extra sunshine time.
  • Flexible Work Options : Hybrid schedule available for team members within 45 miles of the office.
  • Comprehensive Health Coverage : Affordable medical, dental, and vision plans for you and your family.
  • Retirement Savings : 6% 401(k) match after one year—fully vested from day one of eligibility.
  • Office Perks : Stocked snacks, drinks, fancy coffee, and even a putting green to keep things fun.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementsupply-chain planningportfolio managementrenewal managementKPI analysisrisk managementdata analysisproblem-solving
Soft Skills
executive presencecommunication skillsnegotiation skillsorganizational skillsdetail-orientedself-starterinfluencing skills