Transgender Law Center

Operations

• Design, lead or co-lead operations, systems, platforms and IT training for BLMP staff.
• Manage and enforce authentication protocols, password policies, and role-based access rights to ensure data confidentiality.
• Design, publish, and maintain org-wide security policies, compliance standards, and disaster recovery procedures.
• Train staff on cybersecurity best practices, data handling, and how to prevent social engineering and phishing attacks.
• Manage, assess and improve staff-wide operational system safety and security protocols, processes and practices.
• Serve as the primary point person for all BLMP staff, consultant and members IT systems and project management inquiries, troubleshooting and ongoing support.
• Manage and improve all BLMP internal platforms (e.g. Asana, Box, Google Workspace, Slack, LastPass, Office Suite, MFA, and other collaboration tools) while maintaining a strong discernment for the safety and security of all workflow within staff, consultants and membership.
• Collaborate and coordinate closely with outsourced IT partners, fiscal sponsor and FinOps team to resolve issues, maintain systems and networks and plan process improvements.
• Assess and address shifting and differential operational needs of diverse staff through different locations, time zones, and multiple languages.
• Assess and design operations process, technologies and interfaces for maximal disability and language justice access.
• Develop, document and regularly update standard operation procedures to support consistency and clarity across workflows.
• Develop and maintain a centralized, accessible knowledge base for staff reference.
• Serve as point person for operations based onboarding and offboarding processes, including systems access, documentation, equipment and supplies.
• Serve as point person for outsourced IT partner, Parachute Design and maintain streamlined onboarding workflows that set new staff up for success.
• Ensure timely and secure offboarding processes, including account deactivation and knowledge transfer.
• Continuously improve onboarding/offboarding systems to enhance staff experience operational efficiency.
• Manage virtual and in-person technological system preparation, execution and maintenance, including troubleshooting support for internal meetings, retreats and events.
• Identify operations gaps and emerging needs; research solutions and present recommendations.
• Manage cross-functional projects to improve organizational effectiveness, infrastructure and culture.
• Participation in organizational development activities, such as professional development, staff retreats, etc
• Intentional work on personal and collaborative team sustainability and capacity awareness/management.

Operations Manager