Customer Success Manager

Transfr

Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.

Posted 4/24/2026full-timeRemote • Arizona, Colorado, Nevada, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a book of business, supporting customers through onboarding, adoption, and ongoing utilization of the product.
Monitor customer health signals and proactively address risks by engaging customers, coordinating resources, and escalating issues as needed.
Conduct regular customer check-ins, value reviews, and renewal preparation conversations to ensure alignment and renewal readiness.
Partner cross-functionally with teams such as Account Management, Support, Product, Sales, and Programs to resolve customer issues and advocate for customer needs.
Maintain accurate account documentation, notes, and action plans to ensure visibility and consistency across the customer lifecycle.

Requirements

What you’ll need

Minimum 3 years of Customer Success Manager
Experience with onboarding customers
Strong written and verbal communication skills
Ability to build strong relationships with customers
Ability to travel a few times a quarterly to partners
Experience with supporting and presenting QBRs

Benefits

Comp & perks

commission
stock options
401(k)
paid vacation and sick time
health benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingcustomer health monitoringvalue reviewsrenewal preparationaccount documentationaction plansQBRs

Soft Skills

strong written communicationstrong verbal communicationrelationship buildingcross-functional collaboration