Polish-Speaking Customer Success Specialist
transcosmos inc.
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Work directly with customers to ensure they get the most value out of our products and services.
- Manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success.
- Thrive in a fast-paced environment and commit to excellence.
Requirements
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
- Good Knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
- A High school diploma or equivalent, College level preferred
- Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
- Have a proven track record demonstrating the skills and qualities outlined in this document
- Good command of written and spoken English and Polish (Speech, Written, Reading, Comprehension)
Benefits
- Competitive salary
- Modern office environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementBillingAdministrationSAPSalesforceGainsightMicrosoft OfficeCustomer Service
Soft Skills
Customer relationship managementProblem-solvingCollaborationCommunicationAdaptabilityAttention to detailCommitment to excellence