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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on handling inquiries, payment processing, and effective communication. Capable of working independently in a remote environment while maintaining a positive attitude and team-oriented approach.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceClear Communication SkillsPayment ProcessingTeam-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingMeter Reading RecordingInquiry HandlingBack Office Processing
Soft Skills
Positive AttitudeService OrientationTactPersuasive CommunicationWillingness to Learn
Industry Keywords
Energy ProviderRemote WorkCustomer InquiriesInbound Calls
About the role
Key responsibilities & impact- Handling incoming inquiries from existing customers of a nationwide energy provider
- Handling payment and billing inquiries
- Handling payment installments (advance payments)
- Recording meter readings
- Handling inbound calls
- Processing customer inquiries in the back office via email
Requirements
What you’ll need- Positive attitude and strong service orientation
- Ability to relate well to people and demonstrate tact
- Clear and persuasive communication skills
- Willingness to take on challenges and learn new things
- Experience in customer service
- At least one year of experience working in a call center
- Team-oriented and helpful
- Interest in remote/home-office work and the ability to work independently
- Willingness to work 40 hours per week
Benefits
Comp & perks- Paid, practical intensive training and on-the-job support
- Above-average gross monthly salary
- 14 monthly salary payments per year
- Monthly performance bonus
- Internet allowance
- Additional welcome bonus
- Tax-free shopping voucher
- Fixed working hours Monday–Friday from 08:00 to 19:00
- Weekends off
- German public holidays off
- Comprehensive health insurance
- Attractive social benefits
- Required equipment provided for work
- A dedicated contact person available at all times