Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
Manage user lifecycle across systems in collaboration with HR and Security teams
Serve as the primary escalation point for IT requests and incidents
Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
Create and maintain documentation and runbooks for how to perform common IT tasks
Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems

Requirements

Minimum level of education: Bachelors Degree or equivalent experience
2+ years of hands-on experience in IT systems administration, service desk escalation, or a similar corporate IT role in a cloud-first environment
Excellent communication and problem-solving skills

Benefits

Flexible PTO
Parental leave
401(k) match
Employee equity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT systems administrationuser lifecycle managementincident managementprocess improvementdocumentationrunbookstechnical controlscloud-first environment

Soft Skills

communicationproblem-solving

Certifications

SOC IIISO 27001HIPAA